Frequently Asked Questions
Everything you need to know about your Stööki order and our lifestyle jewelry.
What materials are used in Stööki jewelry?
Our pieces are handcrafted using high-quality materials including 925 sterling silver, 18k gold plating, and premium base metals designed for durability and style.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
How should I care for my jewelry?
To maintain the shine of your Stööki pieces, avoid contact with water, perfumes, and lotions. Store them in a cool, dry place, ideally in the original packaging provided.
What is your return policy?
We offer a 14-day return window for unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Do you offer international shipping?
Yes, Stööki ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.